Shipping Returns

Shipping
ICUEyewear.com offers flat rate shipping charges. We typically ship USPS at the following rates:
• USPS Priority Mail $6.95
• UPS 2 Day $12.00
• UPS Overnight $25.00

Saturday delivery not available.

    We do not ship internationally at this time.

     

    Delivery Estimates
    We know you are eager to receive your order as soon as possible.  Our delivery timelines are based on the amount of time it takes to input, process and ship your order.  Most orders leave our warehouse the following business day after the order is placed.

    Normally, your order will leave our warehouse within 1-2 business days after you place the order on our website or with customer service.  If you place your order over the weekend, most orders will be shipped to you on the following Tuesday or Wednesday.

    Shipping Timelines
    Once your order has shipped, the method of shipping and carrier will determine when it arrives at your door.

    You will receive an email with shipment confirmation which includes a tracking number. This email is usually sent within 48-72 hours after you place your order.

    Returns and Exchanges
    We guarantee our products to be free of manufacturing defects and accept any defective item for refund or exchange.

    Within 60 days of your original purchase: ICU Eyewear gladly accepts returns of unused or defective merchandise for a full refund.  Refunds must be accompanied by original receipt.  Your refund will be made in the form of the original payment. If the original receipt is unavailable, ICU Eyewear will make an exchange or issue a merchandise credit based on the current selling price.  ICU Eyewear can only accept returns or exchanges of items that were purchased on www.icueyewear.com or by calling our customer service department at 800.435.5747.  If you purchased an item from a retail store (not www.icueyewear.com) the item should be returned or exchanged directly with that store. Each store may have a different return policy, so please check the location where you originally purchased your glasses.  

    Please note that it may take up to 30 days to process your refund.

    We’re very happy that you’ve chosen to shop at ICUEyewear.com and we appreciate your patience as we process and ship your order.  Please call or email us with any questions or concerns at 800.435.5747 or send an email to customerservice@icueyewear.com.