FREQUENTLY ASKED QUESTIONS
HOW DO I ORDER?
Simply click on a product category button and choose the style you wish. Then choose the color and lens magnification strength that best suits your needs. Add your products to the shopping basket and you will be prompted to either continue shopping or proceed to checkout. If you want to checkout, just follow the instructions for completing your purchase with shipping instructions and payment information.
WHEN WILL MY ORDER SHIP?
Orders usually leave our warehouse within 1-2 business days after the order is placed.
CAN I UPGRADE TO OVERNIGHT SHIPPING?
Yes, but please note the shipping timeline of 1-2 days from when you place your order. Also, our warehouse is closed on Saturday and Sunday, so if you place your order on Friday, unless our office is closed, it will go out on Monday.
WHAT IF YOU DON’T HAVE MY MAGNIFICATION STRENGTH AVAILABLE?
We do our very best to maintain our inventory levels so that you never have to wait for your favorite style! Please check back often as we update our website daily.
HOW DO I FIGURE OUT MY MAGNIFICATION STRENGTH?
Simply use our handy eye chart to determine what magnification strength you need.
WHAT IF I DON’T LIKE THE GLASSES I ORDERED?
No problem! Simply send them back to us in their original condition within 60 days for a full refund or exchange.
HOW LONG DOES IT TAKE TO PROCESS MY REFUND?
We try to process refunds as quickly as possible but they often take up to 30 days to post on your credit card statement.
IS IT SAFE TO SHOP ON ICUEYEWEAR.COM?
Yes. We use security encryption software to ensure that your information is private.
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